Refund Policy

touchland provides a customer-focused 30-day return and exchange program for eligible purchases delivered in the United States.

Your 30-Day Options

For eligible purchases from touchland, the return or exchange request period remains open for 30 days from confirmed delivery.

To start, contact touchland at support@touchlandglade.shop and obtain approval before mailing or handing over any merchandise.

Items Not Eligible for a No-Reason Return

Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.

These exclusions never reduce a customer’s rights when an item is damaged, defective, incorrect, missing, or otherwise protected by applicable law.

Who Pays for the Return

touchland pays the return shipping for every approved no-reason return or exchange and will provide a prepaid label or an equivalent free return arrangement.

If an order arrives damaged, defective, mis-shipped, or incomplete, touchland pays the related return shipping after the issue is verified.

touchland does not charge a restocking fee for any approved return or exchange.

Cancellation Requests

An order may be cancelled before shipment by contacting support@touchlandglade.shop promptly. Once shipped, the request is handled under this Refund Policy.

The Settings > General business address, 8111 N 1000 E, Idaville, Indiana, 47950, United States, is the default return address, subject to the authorization instructions sent by touchland.

Refund Method and Timing

After approval and any required inspection, touchland issues the refund to the original payment method; the credit must arrive within 5-10 business days.

Restocking fee: None.

For clarity, touchland pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Verified Merchant Details

Merchant name: touchland
Trading name: touchland
Support email: support@touchlandglade.shop
Support telephone: 512-656-6067
Business address: 8111 N 1000 E, Idaville, Indiana, 47950, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))